Sending Your Purchase
Diamond Imports uses Australian Air Express, Express Post Platimun, EMS and Fed Ex for shipping and delivery.
All goods shipped are insured against loss and damage whilst they are in transit. All deliveries will require a signature and proof of identity at time of accepting the delivery. Diamond Imports will not deliver to a post office box.
Diamond Imports reccomends that diamonds be insured at all times and once the purchaser has signed and accepted the delivery it is the responsibility of the purchaser to have adequate insurance cover for the goods purchased.
All purchases are insured for loss whilst in transit.
If no one is at the specified address at time of delivery your purchase will be returned to your local Post Office and a notice will be left in your letter box for you to collect at your convenience. Proof of identity must be shown to collect your purchase.
Delivery will take between 2 to 10 working days. Diamond Imports will not be liable for extended delivery time if incorrect or incomplete delivery address has been supplied or if the recipient has moved or is not present at time of delivery.
Delivery is made to all Australian cities and territories. Diamond Imports also delivers to selected overseas countries including USA, Canada, Great Britain, New Zealand, Singapore, Hong Kong and Europe as well as many other countries.
When you proceed through the checkout process, you will automatically be presented with the relevant shipping options based on the country that you include in your shipping address and the value of your order.
Our shipping charges are as follows:
Australian Orders - Sent with Australia Air Express or Express Post Platinum - Australian purchases are subject to a delivery charge of AUD$16.50 including gst. Diamond Imports reserves the right to send Australian Orders by Registered Insured Mail via Australia Post. Delivery time for orders delivered in Australia is 2 - 5 working days.
* Orders above AUD$15,000 may be subject to a higher delivery charge.
Diamond Imports will notify you accordingly.
Overseas Orders - Orders to countries outside of Australia are sent with either EMS or FedEx. Overseas orders are subject to a delivery charge of AUD$100.00. Delivery time for overseas orders is 2 - 10 working days.
Overseas orders may be subject to local duty, taxes and import charges and these are not included in the purchase price from Diamond Imports and are the responsibility of the purchaser. Diamond Imports will not be responsible for the payment of any customs duties, taxes or import charges incurred under any circumstances.
When ordering from Diamond Imports you agree to pay any import duties, taxes or custom charges which may be imposed by your country's government. If you refuse to pay any import duties, taxes or charges imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred in the return of the goods to Diamond Imports and any customs duty, costs or penalty imposed by your government.
Shipping Notes
The shipping times quoted are for the actuall shipping and delivery of the purchased item / items, it does not include any time that is associted with verifying and doing a fraud check on a credit card payment, the clearing of cheques and funds sent to Diamond Imports via direct deposit, wire transfer or payment by cheque. NO order will be sent until the funds have been cleared and any needed fraud check has been completed.
Orders placed using an offline payment method will not be processed until payment has been received and cleared. Direct Deposit usually takes 2-3 working days to clear and Cheques/Money Orders take approximately 3-5 working days from receipt of payment to clear. This may cause some delay in quoted delivery times especially if the items are out of stock.
If an order has been placed using an offline payment method and payment has not been received within 7 days that order will be cancelled. If for any reason your payment will not reach us within 7 days and you wish to complete the order please contact the Orders department and we may be able to keep the order active for you. We cannot hold stock after the 7 day limit.
If for any reason the item purchased or ordered via our web site is currently unavailable or out of stock Diamond Imports will contact you within two working days via the contact details that you have provided. Diamond Imports will notify you of the delivery time and whether the item will become available for purchase. If however Diamond Imports are not able to supply the purchased or ordered item we will arrange either a replacement or alternative item with the consent of the customer or if necessary a refund will be given in the exact form which payment was made. Diamond Imports will work with the customer to ensure customer satisfaction and to complete any transaction and order in a timely fashion given the circumstances involved.
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Delivery & Shipping