Home » FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

Why should I buy diamonds from Diamond Imports?

Diamond Imports is a 100% Australian owned and operated diamond merchant based in Sydney. We are one of Australia's largest diamond importers and Australia's leading diamond wholesaler. At Diamond Imports you deal directly with the owners who are they are foundation members of the Diamond Dealers Club of Australia.

Unlike many other diamond wholesalers and websites selling diamonds we do not list any diamonds that are not owned by our company and we do not compile lists of diamonds that may be available from all over the world. All the diamonds listed on the Diamond Imports website are in stock and available for immediate purchase. You will never see any of our diamonds being advertised on another website.

Diamond Imports has over 30 years experience wholesaling diamonds & jewellery. The director is a second generation diamond merchant, qualified jeweller and GIA graduate. When buying diamonds online at Diamond Imports the customer has the satisfaction of knowing that they can rely on professional advice, expert guidance, detailed diamond information and an independent diamond certificate verifying specifications of the diamond.


Is it safe to buy diamonds online?

It is extremely safe to purchase your diamonds online from Diamond Imports. Diamond Imports one of Australia's most trusted and reputable diamond wholesalers and a professional diamond merchant. Our online purchasing policies are rigorous, ensuring a safe and secure transaction process backed up by a 14 day Money Back Guarantee.

Diamond Imports guarantee and ensure that all of our diamonds and diamond jewellery is of the highest quality and is exactly as stated by us on our web site. Our loose diamonds are all independently certified by an internationally recognised diamond grading laboratory such as GIA, DCLA, HRD or AGS.

Independent diamond certification is essential for authenticity and also insurance purposes. A certified diamond provides consumers with confidence, security and increases comfort levels while making a decision on which loose diamond to purchase.



Where is Diamond Imports located?

Diamond Imports is a 100% Australian owned and Australian operated company. Diamond Imports head office is located in the central business and financial district in Bridge Street Sydney, near the Sydney Stock Exchange. Diamond Imports is a short walk from Wynyard Station and Circular Quay.


How do I contact Diamond Imports?

To contact Diamond Imports by telephone dial 02 9251 4444 or 02 9252 5548. If you would like to contact Diamond Imports by email and make an enquiry please use the Contact Us Form on our web site. To contact Diamond Imports by fax please dial 02 9252 5547.


How do I make an appointment?

To make an appointment in Diamond Imports Sydney Office, please use the Contact Us Form on our web site and fill in your preferred day and times. Alternatively you may telephone us on, 02 9251 4444 to arrange an appointment. Please note we require photo identification to be emailed or faxed prior to any appointment for security purposes.


How do I obtain diamond prices?

The prices for all our diamonds, earrings and pendants is shown on our website. The prices are in Australian Dollars and include gst. To obtain prices of rings please contact us for a quote. We have a large selection of ready made rings in stock and we also make custom designed rings to order.

If you wish to receive a quote for a particular ring design please select a diamond or alternatively provide us with your budget and we will be able to recommend a diamond for the ring design.


Does it cost anything to register?

No, to register with Diamond Imports it is a free service. Once registered you will have full access to Diamond Imports including the diamond prices and secure online shopping. Registered customers also have the use of the Diamond Wishlist which enables it easy to select, compare and save diamonds and jewellery that you are interested in.


How do I log in for the first time?

When you register with Diamond Imports you will automatically be logged immediately with the Username and Password you supplied at time of registration. This allows you to shop online and also save your Diamond Wishlist.


Are the diamonds in stock?

Yes, all the diamonds displayed on Diamond Imports are in stock and available for immediate purchase unless marked sold. Diamond Imports only lists diamonds we own and does not drop ship, consign or advertise diamonds from other companies or diamonds that are located overseas. You will not have to wait weeks for the diamond to be delivered.

Diamond Imports specialize in selling the Highest Quality Certified Diamonds that have been individually selected, independently certified and imported for our web site exclusively. You will not see our diamonds being offered on any other website.
Diamond Imports is Australia's leading diamond wholesaler.


Can I view a diamond before I purchase?

Yes, before you purchase your diamond you may wish to consult in person and view a selection of diamonds. Our qualified sales staff will assist you with your purchase and explain the difference between various diamonds in a diamond consultation. When you make an appointment you will have the opportunity to compare diamonds before you make your decision.

You are able to view any of the diamonds listed on our website allowing you to visably compare the diamonds and make an informed decision - no more diamond excel lists or talking about diamonds that may not be available or having to get the diamond in. The true test to evaluate the quality of a diamond is to visually compare it next to other diamonds.

Seeing is believing - Diamond Imports Sells Superior Quality Certified Diamonds

We encourage people to view a selection of diamonds in our Sydney office, so that they are able to purchase their chosen diamond with complete confidence. Our diamond consultations take approximately two hours, during this time you will be provided with a full understanding about diamonds and a complete diamond learning experience.


What if I am unable to come to Sydney?

If you are unable to come to our Sydney office, and need further advice or guidance in choosing the best diamond for your budget, you may wish to consult by telephone or email. Diamond Imports will endeavour to guide and advise you with selecting the best possible diamond.

Apart from detailing all the specifications of the diamonds and providing a copy of the diamond certificate Diamond Imports also displays an actual microscope photograph of the diamond. The Diamond Zoomer allows the diamond to be viewed at up to 300x magnification with use of specialised diamond imaging equipment that works inconjunction with our diamond micro photographs.


After I make a purchase, how long before I receive my chosen diamond?

As soon as payment has been made in full and we have a confirmed receipt the diamond will be sent out immediately if it was ordered online. If you purchase the diamond during an appointment you will be able to take the diamond with you immediately after paying in full by credit card, cash, direct deposit or internet bank transfer.


Are the diamonds certified?

Yes all the diamonds listed on Diamond Imports are certified by an Independent Internationally recognised Diamond Grading Laboratory. A diamond certificate documents the characteristics of the diamonds quality, colour, cut, clarity & carat weight which are verified by an independent company with no conflict of interest between buyer and seller.


Why does Diamond Imports only sell DCLA, GIA, HRD & AGS certified diamonds?

Diamond Imports choose to only sell diamonds that have been certified by DCLA, The Diamond Certification Laboratory of Australia; GIA, Gemological Institute of America; HRD, The Diamond High Council; and AGS, The American Gem Society.

These Independent Internationally Recognized Diamond laboratories are renowned for their cutting edge technology, the most advanced testing equipment and for having the strictest grading and testing standards. Diamond Imports strongly recommends diamonds that have only been certified by DCLA, GIA, HRD or AGS.


What is Diamond Laser Inscription?

Laser inscription is the use of a very fine precise laser beam to write a grading report number, or customised personal message on the girdle of a diamond. The laser inscription is totally invisible to the naked eye, and can only be seen with a magnifying loupe or a special laser inscription viewer.

Laser inscription provides instant verification, added security and peace of mind when making a diamond purchase. Laser inscription will help ensure that the loose diamond or a diamond set in a ring matches the Diamond Certificate.


Can Laser Inscription damage a diamond?

Cold laser inscription does not change the colour or clarity grade of a diamond. Laser Inscription is permanent and can only be removed by a professional diamond cutter. Cold laser technology allows excellent control during inscription without damaging the diamond, unlike a hot laser.

Cold Laser inscription will never chip, burn or fracture a diamond, because the cold laser process uses a short wave length and produces no thermal effect on the diamond. Hot laser inscription can alter the quality or damage the diamond.
Make sure your diamond has been inscribed using a cold laser.


What if I need my diamond set in a ring?

Diamond Imports has a large selection of ring designs in stock that will suit most diamond shapes and sizes. Choose from solitaire diamond rings, channel set diamond rings, baguette set diamond rings, or diamond rings with side stones. Our ring designs are available in eighteen karat white gold, eighteen karat yellow gold or platinum. Once you have purchased your diamond and you would like to have it set in a ring, simply choose a ring design that you would like to purchase and our jewellers will set the diamonds for you.


What if I want an individual or custom design ring made?

Diamond Imports are able to manufacture any ring design or fulfill an individual jewellery design order. If you want a specific ring or jewellery design custom made Diamond Imports has a team of master jewellers and craftsmen to handle your specific design needs. Diamond Imports will advise and help you in designing an individual ring or piece of jewellery. You can discuss custom ring and jewellery designs by making an appointment or contacting Diamond Imports.


What payment methods do you accept?

Diamond Imports accepts payments by Credit Cards, Direct Deposit and BPay. You can make a purchase and payment securely online, by telephone or in person. If you make your purchase online you can choose to pay by BPay with your Credit card or Direct Deposit from your internet banking. If you purchase in person you may pay by Credit Card, Direct deposit or Cash.

Diamond Imports accepts MasterCard, Visa and EFTPOS. If you wish to know more about our payment methods and conditions please refer to our web site.


Do you charge extra for Credit Cards?

Unlike many other diamond web sites Diamond Imports does not charge any extra percentage or commission if you wish to pay with using Visa, Mastercard or EFTPOS. Diamond Imports happily accepts MasterCard, Visa or EFTPOS. The price you see or the price you are quoted for a diamond on our web site is in Australian Dollars, it includes GST and it is the price you will pay when you use your Visa, Matsercard or EFTPOS.

Diamond Imports does not have any hidden charges, commissions or extra charges; our prices are all inclusive as stated or quoted when you make your purchase using Visa, Mastercard or EFTPOS.



Does it cost more to view & buy a diamond in person?

No, Diamond Imports does not charge anymore should you wish to view a diamond or buy it in person by appointment. Many other diamond web sites do charge a higher price if you wish to view or buy the diamond in person, Diamond Imports does not.

The price you are quoted or the price that is stated on our web site is the price you pay in Australian Dollars including GST, no matter which way you choose to purchase a diamond. Diamond Imports realizes that not all people are comfortable to buy online and not all people are able to come to Sydney to purchase in person. That’s why we offer 3 convenient ways to purchase a diamond – securely online, over the telephone or in person. All the diamonds listed on our web site are in stock and available for immediate purchase unless marked sold.


Do I have to give a deposit to see the diamond?

No, Diamond Imports does not ask for a deposit if you wish to see a diamond by appointment. Many other diamond web sites might ask for a deposit or even full payment for a diamond before they bring it into the country for viewing. Diamond Imports does not because all the diamonds listed on our web site are in stock.

We are Diamond Wholesalers and Diamond Importers. We have complete confidence in the diamonds that we have individually cut, selected and purchased for our website. You will not see our diamonds being listed on any other website. Diamond Imports has the largest selection of superior quality certified diamonds in stock in Australia.

Why do other so called diamond wholesalers, jewellers and diamond website dealers ask you to pay for diamonds upfront when they were not prepared to buy the diamonds for their own stock?


 
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